Got questions on how to use this site? Chances are you’ll find the answers here! If you know which category your question belongs to, simply click on that category below. If you’d like to see a list of all questions, just scroll down this page.

FAQ Categories: Registration & Personalization | Fitness Reward | Site Content | Newsletter | Advertising & Linking | Security & Privacy | Partnerships & Affiliates | Technical Problems | Feedback

Registration & Personalization
• How do I register?
• What do I get when I register?
• How can get personalized health information?
• My personal page doesn't come up when I go to the site. What's going on?
• When I try to register, the form fields don't show up. What's the problem?
• How do I change the topics in my profile?
• What should I do if I have a new e-mail address?
• How do I change my username?
• I forgot my password or username. What should I do?
• What if I don't want to register and want only the weekly e-mail newsletter?
• How do I end my subscription to your e-mail newsletter?
• How do I end my registration with this site?

Fitness Reward
• What's the skinny on the new Fitness Reward benefit?
• Who's eligible for the Fitness Reward?
• How do I get this fabulous benefit?
• When should I send in my claim form?
• What's considered a health club?
• Does it matter how I fork over the cash to my club?

Site Content
• How can I find information on a particular health topic?
• I'm seeking medical advice. Can you help me?
• Do you create all the content on the site?
• I disagree with the tone/advice in a particular piece. Where do you get your information?
• Last week I was making my way through your news/journal archives, but when I came back to finish reading them, some had disappeared from the archives. Can I still access these?
• When I look at "Today's News," I see the same stories I read the last time I visited the site. Why hasn't this been updated?
• Do you plan to add more Cool Tools and other original content in the future?

Newsletter
• How do I subscribe to your e-mail newsletter?
• What if I don't want to register and want only the weekly e-mail newsletter?
• How do I unsubscribe to your e-mail newsletter?
• I'm receiving more than one copy of the newsletter every week. What's the solution?
• How do I change my selected health topics?

Advertising & Linking
• My company is interested in advertising on this site. What's your policy?
• I'd like to link to an article on your site. What's your policy?

Security & Privacy
• How secure is the personal information I submit?
• Do you sell your e-mail or home address lists to others?

Partnerships & Affiliates
• What is Consumer Health Interactive?
• How is Blue Cross Blue Shield of Massachusetts affiliated with the site?

Technical Problems
• My personal page doesn't come up when I go to the site. What's going on?
• I forgot my password or username. What should I do?
• How do I change my username?
• When I try to register, the form fields don't show up. What's the problem?
• When I look at the daily news, I see the same stories I read the last time I visited the site. Why hasn't this been updated?

Feedback
• How can I contact you if I have further questions or feedback?